We want you to love what you ordered from Willow & Thread. Here's how shipping and returns work.
Shipping
Orders are processed and shipped as quickly as possible. Once your order ships, you'll receive a confirmation email with tracking information so you can follow its journey to you.
Returns & Exchanges
If something isn't quite right, we're happy to help. Items may be returned or exchanged when unworn, unwashed, and in their original condition with tags attached. To start a return or exchange, reach out to us through our Contact page and we'll walk you through the next steps.
Questions?
We're a small boutique and always happy to help. Contact us anytime with questions about your order.