Terms of service
Terms of Service
These Terms of Service govern your use of the Willow & Thread website and any purchases made through our store. By using this site or placing an order, you agree to these terms.
1. Online Store Terms
You must be at least the age of majority in your state or province of residence, or have permission from a parent or legal guardian, to use this website or make a purchase.
You may not use our products, website, or services for any unlawful or unauthorized purpose.
2. Product Information
We do our best to display product descriptions, colors, sizing, photography, and other details as accurately as possible. Actual colors may vary slightly depending on your screen or device.
Product availability is subject to change without notice.
3. Pricing and Payment
All prices are listed in U.S. dollars unless otherwise stated.
We reserve the right to change prices, promotions, or product availability at any time.
If a product is listed with an obvious pricing or technical error, we reserve the right to cancel or correct the order before fulfillment. If payment has already been collected, a refund will be issued when appropriate.
4. Orders
We reserve the right to refuse, limit, or cancel an order when necessary, including in cases involving suspected fraud, inventory errors, pricing mistakes, or other circumstances that prevent us from fulfilling the order properly.
If we cancel an order after payment has been collected, the appropriate amount will be refunded.
5. Shipping and Delivery
Processing and delivery times are estimates and may vary.
Some orders may arrive in more than one package.
Once an order has shipped, tracking information will be provided when available.
Willow & Thread is not responsible for delays caused by carriers, weather, customs, incorrect shipping information supplied by the customer, or other circumstances outside our reasonable control.
6. Returns and Exchanges
Returns and exchanges are subject to our Shipping & Returns Policy.
Items must meet the eligibility requirements stated in that policy. Certain products may be final sale or otherwise ineligible for return.
7. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will do our best to accommodate requests, but once an order has entered processing or fulfillment, changes or cancellations may no longer be possible.
8. Intellectual Property
All Willow & Thread branding, logos, original artwork, graphics, designs, website content, photography created by us, and other original materials are owned by Willow & Thread or used with permission.
You may not reproduce, copy, distribute, sell, or commercially use our original content without written permission.
9. Third-Party Services
Our store may use third-party services for payment processing, shipping, fulfillment, analytics, website functionality, and other business operations.
Your use of certain third-party services may also be subject to their own terms and privacy policies.
10. Website Availability
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We may modify, suspend, or discontinue parts of the website or services at any time.
11. Limitation of Liability
To the fullest extent permitted by law, Willow & Thread will not be liable for indirect, incidental, special, or consequential damages arising from the use of this website, our products, or our services.
Nothing in these terms limits rights or remedies that cannot legally be excluded under applicable law.
12. Indemnification
You agree to indemnify and hold Willow & Thread harmless from claims, damages, losses, liabilities, or expenses arising from your misuse of the website, violation of these terms, or violation of applicable law.
13. Governing Law
These Terms of Service are governed by the laws applicable to the business location of Willow & Thread, without regard to conflict-of-law principles.
14. Changes to These Terms
We may update these Terms of Service from time to time. Changes will take effect when posted on this page.
15. Contact
Questions about these Terms of Service may be submitted through our Contact page.
Last updated: September 2026